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Consumer ombudsmen
Under existing law, the Office of Competition and Consumer Protection undertakes actions against infringements of collective consumer interests. In individual matters, in turn, consumers may get free legal advice i.a. from local consumer ombudsmen. Their tasks include:
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providing free consumer advice and legal information regarding the protection of consumer interests,
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filing applications for local consumer protection law to be created or amended,
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addressing enterprises about issues of consumer rights and interests protection,
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cooperating with the local Branch Office of the Office of Competition and Consumer Protection, the Trade Inspection bodies and consumer organisations,
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filing court cases on behalf of consumers and joining, upon their consent, ongoing proceedings regarding consumer interests protection.
In proceedings regarding misdemeanours harming consumers, the ombudsman is the public prosecutor within the meaning of the Code of Misdemeanour Procedure.