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Office of Competition and Consumer Protection

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20.06.2018
How to resolve a dispute online? Use the ODR platform
How to resolve a dispute online? Use the ODR platform

Dear Consumer, have you concluded a contract online with a trader from Poland or another EU country and would like to file a complaint?   ...>

20.06.2018
Things to remember before holidays
Things to remember before holidays

For the ninth time now, approximately 50 different institutions jointly remind consumers what to look out for during the holiday season. ...>

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30.05.2018Foods for special purposes - audit by the Trade Inspection Authority Foods for special purposes - audit by the Trade Inspection Authority

Trade Inspection Authority investigated foods for young children, athletes and people on a diet. Inspectors had reservations about only 9.4 percent of investigated products. ...>

 
26.04.2018Hidden traps in tourist menus - Trade Inspection Authority audits Hidden traps in tourist menus - Trade Inspection Authority audits

Haddock instead of cod, mutton kebab without mutton, oscypek replaced with rolada ustrzycka were among the dishes offered by restaurants, fast-food bars and fish and chip shops in tourist destinations. ...>

 
20.04.2018Quality of fuels in 2017 Quality of fuels in 2017

Last year, the Trade Inspection Authority questioned 2.34 per cent of liquid fuel samples controlled at randomly selected entrepreneurs. ...>

 
29.03.2018Centrum Medyczne św. Franciszka (St Francis Medical Centre) - a warning for senior citizens Centrum Medyczne św. Franciszka (St Francis Medical Centre) - a warning for senior citizens

Consumers are advised to care in their dealings with the company known as Centrum Medyczne św. Franciszka (St Francis Medical Centre). ...>

 
07.02.2018A busy year for consumer ombudsmen A busy year for consumer ombudsmen

The municipal and district consumer ombudsmen conducted nearly half a million counselling sessions in 2016.   ...>

 
11.01.2018Alternative Dispute Resolution - new rules have been in force for a year now Alternative Dispute Resolution - new rules have been in force for a year now

Poles willingly use the possibility of amicable dispute resolution in consumer disputes.  ...>

 
 

 

19.05.2018The Court of Justice of the EU will deal with a freedom of concluding distance contracts The Court of Justice of the EU will deal with a freedom of concluding distance contracts

Is the requirement to sign a contract in the presence of a courier, without a possibility to freely review its content, consistent with the law? The Supreme Court asked the Court of Justice of the EU such a question. ...>

 
09.05.2018UOKiK against Nord Stream 2 UOKiK against Nord Stream 2

The Office of Competition and Consumer Protection has initiated proceedings against Gazprom and five international entities responsible for financing the Nord Stream 2 gas pipeline.   ...>

 
13.04.2018UOKiK is searching for collusion cases UOKiK is searching for collusion cases

Four dawn raids since the beginning of the year. UOKiK has inspected distributors of photographic equipment, compressors, vehicles and components as well as marketing agencies. ...>

 
29.03.2018Judicial decisions: competition protection Judicial decisions: competition protection

The judicial decisions made as a follow-up to the UOKiK decisions on competition protection pertained to the following undertakings: Sfinks Group, Terg, PKP Cargo.   ...>

 
15.03.2018Interchange and Money Exchange - two decisions by UOKiK Interchange and Money Exchange - two decisions by UOKiK

UOKiK questioned the FX rates presentation method. The undertakings had to change the FX rates boards and Interchange was charged over PLN 1.2m fine.    ...>

 
23.02.2018Electricity providers - UOKiK's decisions Electricity providers - UOKiK's decisions

Sales representatives were offering annexes to existing agreements and reduced electricity bills. Instead, the consumers signed agreements with new providers and were paying more.   ...>