Close [x]
By using the site you express your consent to the use of cookie files, some of which may be already saved in the browser folder.
For more information, please follow the Privacy and using cookie files policy for the service

Office of Competition and Consumer Protection

Increase font sizeDecrease font sizeHigh-contrast versionText versionText versionRSS ChannelGet QR codeWersja polska

You're here: Home > About us > About us > News

Car parks at supermarkets under UOKiK's scrutiny

< previous | next > 02.03.2020

Car parks at supermarkets under UOKiK's scrutiny
  • UOKiK is taking a closer look at how the car parks at Biedronka and Aldi shops operate.
  • According to consumer complaints, there is no accurate information on the rules for using the car park; as a result, its administrator charges high fees of PLN 150 or 90.
  • The car park administrator also does not accept complaints from consumers who can prove they have a parking ticket.

In 2019, the Office of Competition and Consumer Protection received over 100 signals from consumers regarding the car parks at Biedronka and Aldi shops. Consumer ombudsmen also reported irregularities and negative experiences of these chains’ customers. Those car parks are administered by TD System company, among others. Customers underline unclear rules for using the car parks and their poor marking; they also report the company refuses to accept their complaints.

The first 60 or 90 minutes of parking (depending on the car park location) for the shop’s customers are free of charge but only if they get a parking ticket from the parking meter and put it behind the windscreen in a clearly visible spot. If the shop's customer does not do this, the parking administrator charges a fee of PLN 150 or 90.

According to consumer complaints, the car parks are poorly marked, so consumers do not know they need to get a ticket. It also often happens that consumers print a ticket but do not put it in the required place - for example, they take it with them. Their complaint is later rejected, despite the fact they sent a ticket and a receipt from the shop to the company. The company is adamant also in cases where a consumer left the ticket in the car but it slipped from the dashboard to the floor when closing the door. Sometimes, even before the customer manages to get a ticket and return to the car, the car park staff issues a payment request.

Consumers must not be misled. It is absolutely unacceptable if the car park is poorly marked and the user does not know what is required of them. To expect payment in such situations, especially of large amount, is improper. The basic right of the consumer is the right to information. In the proceedings, the regulations and practices used by the administrator of car parks at Biedronka and Aldi shops will be examined in this respect - says Tomasz Chróstny, president of UOKiK.

The Authority is observing the activities of TD System and analysing whether they violate the collective interests of consumers, which would give grounds for initiating regular proceedings. For now, the explanatory proceedings are conducted in a case, not against any undertaking. We do not exclude further actions regarding car parks at other chain stores.

Consumer, if you park by a shop or some other building, or in a private area, pay attention to regulations and information boards. If you received a request for payment and your complaint was rejected, seek free assistance from a consumer ombudsman. Go to https://www.uokik.gov.pl/pomoc.php to find out where you will get free legal assistance in your city.

Consumer support:

Phone: +48 801 440 220 or +48 22 290 89 16 – consumer helpline
e-mail: [SCODE]cG9yYWR5QGRsYWtvbnN1bWVudG93LnBs[ECODE]
Consumer ombudsmen – in your town or district
Regional Consumer Centres: Phone: +48 22 299 60 90 – Dlakonsumenta.pl

Additional information for the media:

UOKiK Press Office
Pl. Powstańców Warszawy 1, 00-950 Warszawa, Poland
Phone +48 695 902 088, +48 22 55 60 246
E-mail: [SCODE]Yml1cm9wcmFzb3dlQHVva2lrLmdvdi5wbA==[ECODE]
Twitter: @UOKiKgovPL

Attached files

 

Read also

UOKiK launches a campaign titled "Check, read, ask!"
UOKiK launches a campaign titled "Check, read, ask!"

A nationwide social campaign initiated by the President of UOKiK kicks off on 15th July. The Office warns against fraudsters and the risk of losing money. Do not let yourself be fooled or deceived: “Check, Read, Ask!” ...>

Trouble-free holidays - UOKiK's tips and hints
Trouble-free holidays - UOKiK's tips and hints

As every year, we kindly remind you what to pay attention to when going on holiday and what rights we have in case of any irregularities. ...>

President of UOKiK imposes fine on Quantumlive company
President of UOKiK imposes fine on Quantumlive company

President of UOKiK Tomasz Chróstny imposed over PLN 114 thousand fine on Quantumlive company. The company invited consumers to sales presentations under the pretext of research, which in fact were of no medical value. This is yet another decision about crooked demonstrations. ...>

Capital shield with the approval of the European Comission
Capital shield with the approval of the European Comission

The European Commission issued a positive decision on an aid scheme that provides for granting public aid to entrepreneurs in the form of capital investments, i.e. the so-called capital shield. ...>

T-Mobile is to return unused money from pre-paid accounts
T-Mobile is to return unused money from pre-paid accounts

President of UOKiK Tomasz Chróstny has obliged T-Mobile Polska to return the money outstanding after expiry of the pre-paid account. Proceedings are pending against Orange Polska and P4, and previously Polkomtel was fined for similar practices. ...>

The investment control regulations enter into force
The investment control regulations enter into force

On 24th July, new investment control regulations came into force. The President of UOKiK is able to protect Polish companies that are of critical importance to order, security or public health. The UOKiK has published a document that guides potential investors on how they should report a transaction. ...>

Top